Trans-Siberian Trains

• What is the cabin type of the train for Trans-Siberia?

  The Chinese classify sleeper types differently from the Russians, so westbound trains 3 & 19 from Beijing to Moscow are shown as having '3rd class', but this is in fact the same 4-berth sleepers shown on eastbound trains as 2nd class.  '2nd class' on train 3 is what other agencies call 1st class 4-berth.  There is no platskartny or Chinese-style hard class on trains 3/4 or 19/20, so any mention of 3rd class or hard class on these trains actually means 4-berth sleepers.

• Is it possible to cancel the ticket after purchase and if so what are the cancellation costs?

  We understand that you have to cancel your trip for some reason. If you wish to cancel your booking with us we need to receive your request in writing, and all vouchers or tickets returned to us. However, not all bookings can be cancelled and cancellation fee will be added. The cancellation fee will be calculated as follows:

   

  The cancellation fee will be calculated as follows:

   

  Period before departure when cancellation is notified	Cancellation Fee
  More than 31 days	10% of ticket price
  Between 8-30 days	30% of ticket price
  Between 4-7 days	40% of ticket price
  Within 3 days	100% of ticket price
  Notes: We issue the tickets in the first week of the departure month. According to request of guests, we can issue the tickets in advance. Once the tickets are issued before its departure month, it CANNOT be cancelled. If you cancel your booking in such case, there will be 100% cancellation charge.

   

• I will be applying for my tourist visa and I was wondering if you can send me some sort of confirmation on the ticket booking to show the consulate.

  We will send you the voucher to confirm you with the reservation of the international train tickets, and you could show it to the consulate when applying for the tourist visa.

• Do you also sell the tickets from Ulan Bator to Irkutsk as well?

  I’m afraid that we are not able to help booking the tickets from Ulan Bator to Irkutsk.

• What train station does the train K23 leave from?

  The train 23 leaves from the central railway station.

• Do I need the voucher when I pick up the ticket?

  Yes, please take the voucher with you when coming to our office to pick up the train tickets.

• What's the earliest I can pick up the ticket? I need it to apply for a transit visa to Russia.

  Generally, we issue the tickets in the first week of the departure month. According to request of guests, we can issue the tickets in advance. But once the tickets are issued before its departure month, it cannot be cancelled. If you cancel your booking in such case, there will be 100% cancellation charge.

• What’s the schedule of the train from Beijing to Ulan Bator and Beijing to Moscow?

  Train 23 runs from Beijing to Ulan Bator on Tuesdays, also Mondays from late June to late October 2011. Please double-check days of running when you book the train tickets. The train has deluxe 2-berth, soft class 4-berth & hard class 4-berth.

  Trains 3 & 19 from Beijing to Moscow can usually only be used for international journeys rather than internal journeys wholly within Russia. If you want to stop off at Irkutsk (for example), book a Russian internal train (for example the 'Rossiya' or the 'Baikal') for the journey between Irkutsk and Moscow.

  Train 3 may also not take passengers from Beijing to Ulan Bator, at least in the peak summer season, as it is largely reserved for passengers going through to Russia. Beijing- Ulan Bator passengers should take train 23 instead.

• Is the ticket price including service charge?

  Yes, the service charge is already included in the ticket price.

• When should I start booking the train tickets?

  Due to the enormous demand, you are suggested to make the reservation at least 1 month in advance.

• How can I pay for the train tickets?

  We recommend you to use Paypal to pay for the train tickets. You can use your credit card to finish the payment.

• Can you help me to apply for the Russian and Mongolian visa?

  We could offer you the voucher to confirm you the reservation for the train tickets and you can show it to consulate when applying for the tourist visa.

• What’s the difference between Deluxe, Soft and Hard berth cabin?

  1st class 2-berth (deluxe soft class)

  1st class 4-berth (soft class)

  2nd class 4-berth (hard class)

• Can you deliver or post the train ticket to my home country?

  In case of losing tickets during the delivery process, we think it is better to hand the tickets to you in person. So please come to our office in Beijing to pick up the tickets after your arrival.

• What information do you need for the reservation of the ticket?

  We need you to offer the information below to book the Trans-Siberian tickets:

  Ticket information: Departure Date/Train No. /Ticket Type

  Personal information: Surname/Given name/ Passport No. /Nationality

• How can I book the Trans-Siberian tickets?

  You can find the detail information of the price and the timetable of the westbound Trans-Siberian trains on our website at: http://www.CITS.com/trans-siberian-trains/

  For reservation enquires, you could email us: info@CITS.com or book the tickets directly after filling the information which is required on our website, and we will reply you within 24 hours.